frequently asked questions

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basic knowledge

Basic knowledge & terminology

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basic knowledge

questions and Answers

We use pure filtered & deionised water to clean your windows. This involves the use of a carbon fibre telescopic pole, a soft brush and 100% pure water which we have filtered through a special filtration process. We remove the dirt from your windows with a purpose made window cleaning brush then rinse the glass. The pure water is left on the windows to dry naturally without leaving watermarks.

Yes we clean windows in moderate rainfall, if we didn’t we wouldn’t be able to offer a regular window cleaning service. Rain water is relatively pure so it doesn’t affect the quality of the clean but if the weather is stormy with high winds we usually take the day off.

Each property is different, and prices will vary depending on size and number of windows to be cleaned. Access issues will also be taken into account. We will be happy to come and have a look at your property, and provide a free, no-obligation quotation.

If your velux windows are reachable without using ladders we will clean them, but the water fed pole and brush we use to clean your windows are very lightweight and sometimes struggles to remove baked on pollen, bird mess and dust from Velux or skylight’s due to the fact that no pressure can be applied by the operator. The only downwards pressure on the brush is from gravity. To clean them properly we always recommend that you spin the Velux or skylight over and clean them from the inside. 

We operate a window cleaning „round” so sometimes it can be difficult to reschedule a window clean for when you return from your holiday because we might not be in your area. If this is the case we will simply clean the accessible windows and charge accordingly. If you want to „Miss” your clean completely and not be charged just let us know by text or call before you leave for your holiday. After that – just relax and enjoy your break.

We send a text to all our customers the evening before we are due to clean. This is to remind you to leave the gate unlocked for the day. If we can’t gain access to the rear of your property because of locked gates we will clean the accessible windows. If we are in the same area over the next few days we may leave you a note to ask you to text us when your gate is open but we can not guarantee this. If you have large front gates which need an access code we may ask for the code. We reserve the right to remove you from the round if access is repeatedly restricted.

Yes, on every visit we clean glass, frames, sills & doors. Please note – There is always a chance of water and particles of dirt running out from the gap between the window and the sill after the operator has left your property. This doesn’t mean the operator hasn’t cleaned your sills. Over time the dirt trapped between the window and the sill will be washed out.

We don’t offer appointments or give times of arrival for regular window cleaning. Just leave your gate unlocked for the day. We clean windows from 7.30am to 4.00pm.

No, your window clean can fall on any day of the week between the hours of 7.30am – 4pm. However, we will notify you with a text the day before we are due to come.

We use ultra pure water produced by removing all the impurities from tap water in a special deionising filtration system. We also use specialised poles and cleaning brushes designed for safe, ladder free working, and effective cleaning. Chemical free cleaning also means it is completely safe for plants and pets and the ladder free operation offers increased privacy and there is no compaction damage to lawns or flower beds.

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